The questions we hear every day
Most of the questions we get fall into a few clear groups: how to open an account or get back in when you've forgotten your login, how deposits clear when you send from bKash or Nagad, what happens during withdrawal verification, and how to switch between the lobby on your phone and desktop without losing your place. We've written this page to
give you the exact steps for each of those flows, so you're not guessing or waiting for support when you already know what to do. When you open your account, you pick a password and confirm your mobile number — that number is how we send the OTP code when you log in from a new device. Your wallet sits inside your
account, and every deposit you make through bKash, Nagad or Rocket lands there within a minute or two once the payment clears on their end. Withdrawals go the other way: you request the amount, we verify your account details, and the funds move back to the same wallet or bank account you registered. If something goes wrong at any stage — a
payment doesn't arrive, your login OTP isn't coming through, or a withdrawal sits in pending longer than expected — the fastest path is to message support with your account number and a screenshot of the transaction. We keep this page current with the steps that work today, so if a process changes or a new payment method arrives, you'll see it reflected
here.
- bKash
- Nagad
- Rocket
- Upay